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Cancellation & Refund Policy

This Cancellation and Refund Policy applies to all digital subscription purchases, plans, and renewals made on Seenify (seenifyapp.com) and its affiliated mobile applications. Seenify is a proprietary product and brand owned and operated by BIGSWIPE (Proprietor / Legal Name: SANAKAMVARIPALLI KRISHNAPPA MOUNIKA).

We are dedicated to providing ethical, high-quality family safety, parental guidance, and presence analytics software. Please review our clear cancellation and refund procedures below.

1. Free Trial Period

Seenify offers a 2-Day Free Trial for new users to test our sub-second presence alerts, dashboard analytics, and device telemetry with zero financial risk. We encourage users to fully utilize the trial before opting for a paid weekly or monthly subscription.

2. Subscription Cancellation Policy

You can cancel your Seenify subscription at any time without penalty or hidden cancellation fees:

• Self-Service Cancellation: If you subscribed through the Web Portal (seenifyapp.com/account), you can cancel recurring renewals directly from your Account → Manage Plan → Cancel Subscription screen.
• Email Request: You may also request cancellation by emailing our support desk at support@seenifyapp.com or support@bigswipe.in from your registered email address at least 24 hours prior to your next renewal date.
• Effect of Cancellation: Upon cancellation, your subscription will not renew for the subsequent billing cycle. You will continue to have full access to your paid features until the expiration of your current active billing cycle.
• In-App Purchases (Google Play / Apple Store): If you subscribed inside the Android or iOS mobile application via Google Play Billing or Apple In-App Purchase, your subscription must be cancelled directly via your Google Play Store account or Apple ID Subscriptions settings in accordance with platform policies.

3. Refund Eligibility & Scenarios

We assess refund requests fairly on a case-by-case basis under the following conditions:

• Accidental Duplicate Charges: If you were billed twice for the same billing period due to a payment gateway timeout or technical glitch, we will verify the double deduction and refund the duplicate payment in full.
• Technical Non-Delivery or Inoperability: If you experienced persistent technical failure or an inability to activate your account/features, and our technical support team is unable to resolve the issue within 48 hours of reporting, you are eligible for a full refund if requested within 7 days of purchase.
• Unauthorized Transactions: If an unauthorized purchase was made using your payment credentials, please notify us immediately along with bank transaction proof so we can assist in cancellation and investigation.

4. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Purchases made after fully exhausting the 2-day free trial where the service operated as advertised.
• Failure to cancel an active auto-renewal prior to the renewal date after receiving advance billing notifications.
• Account suspension or termination resulting from violation of our Terms of Service (e.g., unauthorized surveillance without consent or attempts to reverse engineer the system).
• Partial period usage or change of mind after significant active usage of the platform during the billing cycle.

5. How to Request a Refund

To submit a refund claim, please follow these steps:

1. Send an email to support@seenifyapp.com with a copy to support@bigswipe.in.
2. Use the subject line: Refund Request - [Your Registered Email / Transaction ID].
3. Provide your registered mobile number, payment date, transaction reference number (BillDesk / Bank Reference ID), and a brief explanation of the issue.

Our support team will acknowledge your request within 24 business hours and notify you of the approval or rejection of your claim after audit verification.

6. Refund Mode & Disbursement (5–7 Working Days)

All approved refunds are credited exclusively to the payment instrument used during the original transaction:

• UPI Payments: Credited to the linked bank account associated with the VPA / UPI ID within 5 to 7 working days.
• Credit / Debit Cards: Refunded directly to the issuing bank card within 5 to 7 working days.
• Net Banking: Returned to the source bank account within 5 to 7 working days.

Note: Bigswipe / Seenify does not issue cash refunds, third-party wallet transfers, or transfers to alternative bank accounts to prevent fraud and comply with RBI anti-money laundering norms.

7. Contact Information

For any questions regarding our Cancellation & Refund Policy, please reach out to our billing support: